SHIPPING POLICY
WE ARE GLAD YOU CHOSE US FOR YOUR PURCHASE. THE FOLLOWING CONDITIONS DEFINE OUR SHIPPING POLICY FOR ALL ORDERS AND PURCHASES MADE ON THE PLATFORM.
SHIPPING LOCATION
WE SHIP ALL ORDERS FROM ALL.
ORDER TRACKING
YOU CAN VIEW THE STATUS OF YOUR ORDERS BY VISITING YOUR ACCOUNT. THE ORDER TAB LETS YOU VIEW ALL YOUR RECENT PURCHASES. YOU CAN CLICK ON ANY CURRENT ORDER TO VIEW THEIR STATUSES.
EXPECTED DELIVERY TIME
MINIMUM SHIPPING TIME FOR ORDERS IN STOCK - 2 WEEKS OR 14 DAYS
MAXIMUM SHIPPING TIME FOR ORDERS IN STOCK- 5 WEEKS OR 35 DAYS
MINIMUM SHIPPING TIME FOR CUSTOM-MADE ORDERS- 8 WEEKS
MAXIMUM SHIPPING TIME FORE CUSTOM-MADE ORDERS - 12 WEEKS
CONTACT
YOU CAN ALWAYS CONTACT US FOR ANY QUERIES. WE ARE AVAILABLE AT HTTPS://WWW.STONECRAFTS.COM/CONTACT-2.
PAYMENT
WE BELIEVE IN FLEXIBILITY AND LET YOU PAY USING SEVERAL METHODS. YOU CAN PICK YOUR PREFERRED METHOD WHILE PAYING FOR YOUR ORDER DURING CHECKING OUT. WE SUPPORT ONLINE PAYMENTS ONLY.
PAYMENT PLANS
YOU CAN PAY IN AFFORDABLE INSTALLMENTS USING OUR PAYMENT PLANS. THE INFORMATION ABOUT THE PLANS IS DISPLAYED WHEN YOU CHECK OUT. YOU WILL BE ABLE TO COMPARE YOUR OPTIONS AND CHOOSE THE RIGHT ONE.
SHIPPING POLICY
WE PRIDE OURSELVES ON MAKING DELIVERIES SIMPLE AND HASSLE-FREE. YOU CAN SELECT YOUR PREFERRED SHIPPING METHOD FROM SEVERAL OPTIONS WHEN YOU CHECK OUT.
OUR TEAM TAKES DISPATCHED DEPENDING ON INVENTORY BUSINESS DAYS TO PROCESS YOUR ORDERS. A HIGH VOLUME OF PURCHASES MAY DELAY PROCESSING. YOU WILL ALWAYS BE ABLE TO TRACK THE STATUS OF YOUR ORDER FROM YOUR ACCOUNT.
SHIPPING METHODS
YOU CAN SELECT THE BEST SHIPPING METHOD FOR YOUR NEEDS WHEN YOU ORDER FROM OUR STORE. WE OFFER THE FOLLOWING SHIPPING OPTIONS:
ORDERS ARE SHIPPED IN PARTS, DEPENDING ON THE INVENTORY OF EACH PRODUCT
SHIPPING COSTS
SHIPPING COSTS ARE CALCULATED BASED ON SEVERAL FACTORS. THE CONSIDERATIONS INCLUDE THE NATURE OF THE ITEM, WEIGHT, SIZE, DISTANCE, AND SO ON. YOU MAY ALSO BE LIABLE TO PAY TAXES ON YOUR SHIPPING AS PER APPLICABLE REGULATIONS.
OUR DELIVERY PARTNERS ALWAYS TRY TO DELIVER YOUR ITEMS AT YOUR CONVENIENCE. YOU MAY EVEN REQUEST A SPECIFIC ITEM TO RECEIVE YOUR ORDER. ADDITIONALLY, YOU MAY ASK YOUR DELIVERY PARTNER TO LEAVE YOUR PARCEL WITH A NEIGHBOR.
INTERNATIONAL SHIPPING
INTERNATIONAL SHIPPING MAY ATTRACT ADDITIONAL FEES AND TAXES. YOU ARE LIABLE TO CLEAR ALL CHARGES TO ENSURE A SMOOTH DELIVERY.
EXCHANGES
OUR TEAM IS HAPPY TO ENTERTAIN EXCHANGES IF THE PRODUCT IS DAMAGED OR DOESN’T MEET THE DESCRIPTION. YOU CAN REQUEST US TO EXCHANGE YOUR ORDER USING THE STEPS BELOW:
7 DAYS
RETURNS
WE ARE GLAD TO HELP YOU RETURN YOUR PRODUCT IF IT TURNS OUT TO BE DAMAGED. YOU MAY ALSO BE ABLE TO REQUEST RETURNS FOR ITEMS THAT DON’T MATCH THE PRODUCT DESCRIPTION. FOLLOW THE STEPS BELOW TO FILE A RETURN REQUEST:
7 DAYS
YOU CAN RETURN OR EXCHANGE YOUR ITEM FOR FREE IF IT IS DAMAGED OR DIFFERENT FROM THE DESCRIPTION. HOWEVER, IN OTHER CASES, YOU MAY NEED TO PAY FOR THE SHIPPING CHARGES.
ADDITIONALLY, WE MAY TAKE 5 - 7 BUSINESS DAYS TO PROCESS RETURNS AND EXCHANGES.
OUR TEAM HOLDS THE ULTIMATE RIGHT TO DECIDE WHETHER TO ENTERTAIN YOUR RETURN OR EXCHANGE REQUEST. WE SHALL CONVEY OUR DECISION AND THE CAUSE REGARDLESS.
MOREOVER, OUR RETURN POLICY IS VALID FOR ONLY 7 DAYS DAYS OF RECEIVING YOUR DELIVERY.
MISC
AFFILIATE PROGRAM
WE DON’T HAVE AN AFFILIATE PROGRAM AT THE MOMENT. YOU CAN ALWAYS CHECK BACK LATER.
PHYSICAL STORE
WE DO NOT HAVE A PHYSICAL STORE. YOU CAN BUY FROM US ONLINE FOR A GREAT SHOPPING EXPERIENCE.
WARRANTY
NO, WE DON’T OFFER WARRANTIES.